Effective Date: July 2025
Last updated: August 8, 2025
Website: https://tribalbay.in
Owned by: Amit Joshi, Sole Proprietor of TribalBay
1. Who We Are
TribalBay is an Indian-based e-commerce brand operated by Amit Joshi, sole proprietor.
We specialise in custom-designed apparel, jewellery, mugs, accessories, and related products.
We are committed to respecting your privacy and safeguarding your personal information in compliance with applicable laws, including the Information Technology Act, 2000, and associated rules.
By using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect and process the following categories of personal and non-personal information:
- Identity & Contact Details
- Name, email address, phone number, shipping & billing addresses.
- Order Information
- Items purchased, payment method (excluding full card details), transaction ID, delivery status.
- Account Details(if account created)
- Username, encrypted passwords, profile information.
- Marketing Preferences
- Your opt-in status for newsletters, discounts, and promotional updates.
- Technical & Usage Data
- IP address, device type, operating system, browser type, pages viewed, and usage patterns (via Google Analytics & similar tools).
- Cookies & Tracking Technologies
- Session cookies, persistent cookies, tracking pixels, and similar identifiers for user experience and analytics.
We do not collect sensitive personal data such as Aadhaar number, biometric details, or financial account passwords.
3. How We Use Your Data
Your personal data may be used for the following purposes:
- Order Fulfilment: Processing and delivering your orders.
- Customer Support: Providing order status updates and handling inquiries.
- Marketing Communications: Sending promotional emails, discounts, and updates (only if you opt-in).
- Website Enhancement: Improving site performance, content, and layout.
- Fraud Prevention: Verifying identity, detecting suspicious activity, and securing transactions.
- Analytics: Analysing browsing patterns through Google Analytics and similar tools to improve our services.
4. Cookies & Analytics
We use cookies and similar technologies to:
- Maintain your shopping cart and remember preferences.
- Analyse site traffic and visitor behaviour.
- Personalise your browsing experience.
By continuing to use our website, you consent to the use of cookies.
You may disable cookies through your browser settings; however, some site features may not function properly.
Google Analytics may collect anonymised data such as device type, browser, pages visited, and time spent. This data is aggregated and does not directly identify you.
5. Third-Party Sharing & Tools
We do not sell, rent, or trade your personal data to third parties.
We share your information only with trusted service providers necessary for our business operations, including:
- Payment Gateways: Razorpay, PayPal (if used) — for payment processing.
- Courier & Delivery Partners: Bluedart, DTDC — for order delivery.
- Analytics & Marketing Tools: Google Analytics, Facebook Pixel (if implemented).
Each third-party service operates under its own privacy policy, and TribalBay is not responsible or liable for their data handling practices.
6. Advertising & Retargeting
In the future, we may work with advertising networks such as Google Ads or Meta Ads to display interest-based ads.
- These platforms may use cookies or device identifiers for ad targeting.
- We will never share your personal information — only anonymised behavioural data may be used.
- You can manage ad settings in your Google or Facebook account.
7. Your Rights
As an Indian user, you have the right to:
- Access your personal data.
- Request corrections to your personal data.
- Request deletion of your account and non-essential personal data.
- Withdraw consent for marketing communications at any time.
All requests must be submitted to sales@tribalbay.in.
We will verify your identity before processing your request and respond within 7 business days.
8. Data Retention
We retain your data only for as long as necessary for:
- Order fulfilment and customer service.
- Legal, accounting, and tax compliance (generally up to 5 years for transaction records).
If you request deletion, we will anonymise or securely erase non-essential data, but may retain legally required records.
9. Data Deletion Requests
To request data deletion:
- Email sales@tribalbay.in with your registered email address.
- Provide verification details for account ownership.
We will process eligible requests within 7 business days, subject to legal retention requirements.
10. Children’s Privacy
Our website is not intended for use by individuals under the age of 13.
By using our site, you confirm that you are 18 or older, or using the site under parental supervision.
If we inadvertently collect data from a minor without consent, we will delete it upon request.
11. Data Security
We use industry-standard security measures, including:
- SSL Encryption for secure transactions.
- PCI-DSS Compliant payment processing.
- Restricted access to personal data.
While no system is 100% secure, we take reasonable steps to prevent unauthorised access, loss, misuse, or alteration of your data.
12. International Visitors
Currently, we serve customers only within India.
If we expand internationally, we will update this Privacy Policy to comply with applicable laws such as GDPR (EU), CCPA (USA), or other local regulations.
13. Limitation of Liability
To the fullest extent permitted by law:
- TribalBay shall not be liable for any loss, damage, or harm resulting from unauthorised access to your data beyond our reasonable control.
- We are not responsible for data handling practices of third-party services integrated into our site.
14. Changes to This Policy
We reserve the right to update or amend this Privacy Policy at any time without prior notice.
Material changes will be posted on this page and may be communicated via email if necessary.
15. Intellectual Property
All product designs, artwork, images, trademarks, and content on this website are the sole property of TribalBay (Amit Joshi).
Unauthorised use, reproduction, or redistribution is strictly prohibited and may result in legal action.
16. Contact Us
For privacy-related concerns, questions, or requests, contact: